![]() ![]() ![]() Report product issues by using the Report a Problem tool.If you experience a problem, here are some support options: If you have another subscription associated with a different account, add that account to the All Accounts list on the left side of the dialog box by selecting the Add an account link. and look at the license information on the right side of the dialog. To see more information about the license you are using, go to File > Account Settings. If your subscription has expired and you no longer have access rights to Visual Studio, you must renew your subscription or add another account that has a subscription. ![]() If you are using Visual Studio for extended periods in environments with limited or no internet access, you should use a product key to unlock Visual Studio to avoid interruption. When re-authenticating an account, you can also filter out any directories having access issues by using the Re-enter your credentials dialog. You can do so by using the Filter account dialog ( File > Account settings > Apply Filter). For accounts associated with multiple Azure Active Directories, filtering out non-essential tenants might help. You can troubleshoot the CA/MFA issues to find a resolution. Note that CA policies enabled on an account might impact the account state or license. After your token expires, you must reenter your credentials for the account before you can continue using Visual Studio. If you do not reenter your credentials, the token starts to go stale and the Account Settings dialog tells you how many days you have left before your token expires. You haven't used Visual Studio or you haven't connected to the internet for an extended period of time.īefore the license token goes stale, Visual Studio first shows a warning message that asks you to reenter your credentials.Visual Studio reports that the license is stale because of one of the following reasons: This message indicates that while your subscription might still be valid, the license token that Visual Studio uses to keep your subscription up to date hasn't been refreshed. You might see a message in Visual Studio that says, "Your license has gone stale and must be updated." You must sign in to the IDE to use pre-release versions.įor more information about Visual Studio product keys for Visual Studio and how to get them, see the Using product keys in Visual Studio subscriptions page. Pre-release versions of Visual Studio do not have product keys. Visual Studio finds a Visual Studio subscription or an Azure DevOps organization associated with your account. to open the Account Settings dialog, and then choose the Sign in button).Įnter the credentials for either a Microsoft account or a work or school account. Use an online subscriptionĬhoose the Sign in button in the upper-right corner of the IDE (or go to File > Account Settings. To continue using Visual Studio after a trial period ends, unlock it with an online subscription or a product key. However, if the installation prompts you to sign-in periodically, sign in to continue using Visual Studio Community without interruptions.) (Visual Studio Community doesn't require you to sign-in. The 90 day trial extension works only one time. And if you sign in, you can extend the trial period to 90 days. You can evaluate a free trial of Visual Studio Professional or Visual Studio Enterprise for 30 days. Applies to: Visual Studio Visual Studio for Mac Visual Studio Code ![]()
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